Documentation

Policies & legal

Policies governing security, privacy, retention, and contractual use of TrackQUAL.

• Legal notice
  DE-DEEN-GBEN-USFR-FR
• Terms
• Privacy Policy
• Cookie Policy
• DPA
• Data Protection and Data Flows
• Subprocessors
• Modern Slavery Act
• Retention and Deletion Policy

Security

• Information Security Policy
  EN-GBEN-US
• Incident Response

Architecture

• Architecture Overview
• Availability, Backup and Incident Response

Customer guides

Step-by-step customer guides for creating, submitting, reviewing, and tracking return requests.

• Customer returns guide
• Create a new return request
• Submit a return request
• Inspection in progress
• Reviewing inspection results and costs
• Decision received
• Repairs and replacements