Everything you need to manage returns and repairs
A complete platform for logging returns, tracking inspections, managing repairs, and keeping customers informed — all in one place.
Built for the full returns lifecycle
From the moment a return is created to the final resolution, TrackQUAL gives you control and visibility.
Returns workflow
Create returns, add items with serial numbers and attachments, submit for processing, and track through every stage from inspection to closure.
Repairs module
Log repairs against individual items, track warranty periods, record repair elements and fault codes, and maintain a complete repair history.
Customer portals
Give each customer their own branded portal to submit returns, track progress, approve costs, and download inspection reports.
Multi-tenant architecture
Run isolated environments for different business units or clients, each with their own settings, branding, users, and workflows.
Multi-language support
Serve customers in their preferred language with built-in locale support and optional AI-powered auto-translation.
Reporting & analytics
Track SLA performance, return volumes, inspection outcomes, and repair costs with dashboards built for operational visibility.
Delegated authority
Allow your customers to give delegated authority to a third party whilst keeping pricing private.
Role-based approvals
Route repair and replacement costs to the right customer approvers, with full visibility on who approved what and when.
Inspection with cost breakdown
Capture inspection outcomes, fault codes, warranty status, and a live pre-tax/VAT/grand-total basket before approval.
Split missing items
Split items not received into a new linked return so teams can keep processing what arrived without losing traceability.
Item-level audit history
Track every change across returns and return items, including attachments, status updates, and user actions.
Warranty-aware repairs
Maintain complete repair history per serialised item, including original and post-repair warranty timelines.
Customer-specific product rules
Override repairability and warranty settings per customer to match real contract terms and service agreements.
Status-driven permissions
Control who can edit items, addresses, and attachments at each workflow stage for tighter governance.
Personalised workflow steps
Add personalised workflow steps to alert user groups or specific people, and request their sign-off when needed.
Multi-region return routing
Configure regional return destinations and workflows to support owned and third-party repair operations.
Configurable workflow notifications
Trigger status-change and split-return notifications to the right internal and customer audiences.
How it works
Create & submit
Your team or customers log returns through branded portals. Add items, serial numbers, attachments, and submit for processing.
Inspect & approve
Your operations team inspects items, records fault codes and repair costs, then routes for customer approval.
Resolve & close
Complete repairs, manage shipments, and close returns with a full audit trail and warranty tracking.
Platform built for growth
Start small and scale as your operations grow.
Cloud-hosted & secure
Fully managed infrastructure with enterprise-grade security and data isolation per tenant.
Scalable by design
From a handful of returns to thousands per month — the platform grows with your volume.
Ready for integrations
Designed with APIs in mind, ready to connect with your ERP, CRM, or logistics systems as needed.
Ready to get started?
Join the beta and see how TrackQUAL can transform your returns operations.