Back to Customer returns guide | Previous: Reviewing inspection results and costs | Next: Repairs and replacements
Decision received means your response has been recorded. This can apply when you approve proposed inspection results, costs, repair work, replacement, or another customer-approved outcome.
If you approved the proposal
After approval, the brand can continue with the agreed next step. This may be repair work, replacement fulfilment, dispatch preparation, credit, refund, or another outcome depending on the return type and brand process.
You may not need to do anything else unless the brand asks for more information, shipping details, payment confirmation, or another required action.
If you rejected the proposal
If you rejected the proposal, the brand will review the decision and decide what happens next. The return may close, move into an exception path, or require follow-up outside the normal approval route.
Use any comments or contact options available to explain why the proposal was rejected if the brand asks for context.
If you part-approved and part-rejected the proposal
Only items that were approved will be processed
What to watch for next
Look for status updates, notifications, or messages from the brand. If the return is moving ahead, the next visible progress may relate to repair, replacement, dispatch preparation, or dispatch completion.
Navigation
Back to Customer returns guide | Previous: Reviewing inspection results and costs | Next: Repairs and replacements