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When inspection results or costs are ready, the return may move to a stage where your decision is needed. This is where you review the findings and choose whether to approve the proposed next step.
Review the inspection report
Read the inspection findings carefully. The report may include the product condition, fault notes, photos, recommended action, replacement or repair details, and any costs that need approval.
If the return contains multiple items, each item may have its own notes, recommendation, or decision line.
Review costs and proposed outcomes
Some returns may be covered without cost. Others may need approval for repair costs, replacement costs, handling fees, or another charge. Check the amounts, descriptions, and any terms shown before making a decision.
Approve or reject by line item
If you approve, the brand can continue with the proposed repair, replacement, dispatch, credit, refund, or other agreed outcome.
If you reject, the brand will be told that you do not approve the proposal. The return may stop, move into another review path, or require follow-up depending on the brand's process.
If something is unclear
If the inspection result, cost, or proposed outcome is unclear, contact the brand before making a decision. It is better to clarify the details than approve or reject a proposal you do not understand.
Sending your decision back to the brand
Once you are happy with your per-item approvals or rejections, you can click ‘Approve & add PO details’ at the top of the page. You will be given the total for all approved items (and any inspection fees for rejected proposals) and asked for both a purchase order (PO) number and an attachment showing that PO.
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