Everything you need to manage returns and repairs
A complete platform for logging returns, tracking inspections, managing repairs, and keeping customers informed, all in one place.
Built for the full returns lifecycle
From the moment a return is created to the final resolution, TrackQUAL gives you control and visibility.
Returns workflow
Create returns, add items with serial numbers and attachments, submit for processing, and track through every stage from inspection to closure.
Repairs module
Log repairs against individual items, track warranty periods, record repair elements and fault codes, and keep a complete repair history. Included in every plan.
Customer portals
Give each customer a portal to submit returns, track progress, approve costs, and download inspection reports. Add your own branding on Growth and above.
Multi-brand workspaces
On Enterprise, run separate branded workspaces for brands or business units, each with their own settings, users, and workflows.
Multi-language support
Serve customers in their preferred language with built-in locale support. AI auto-translation is available as an add-on.
Reporting & analytics
Track SLA performance, return volumes, inspection outcomes, and repair costs with dashboards built for operational visibility.
Customer Support Partners
Let Customer Support Partners raise and inspect returns for the customers you attribute to them, while your pricing stays private. Available on Pro and Enterprise.
Role-based approvals
Route repair and replacement costs to the right customer approvers, with full visibility on who approved what and when.
Inspection with cost breakdown
Capture inspection outcomes, fault codes, warranty status, and a live pre-tax/VAT/grand-total basket before approval.
Split missing items
Split items not received into a new linked return so teams can keep processing what arrived without losing traceability.
Item-level audit history
Track every change across returns and return items, including attachments, status updates, and user actions.
Warranty-aware repairs
Maintain complete repair history per serialised item, including original and post-repair warranty timelines.
Customer-specific product rules
Override repairability and warranty settings per customer to match real contract terms and service agreements.
Status-driven permissions
Control who can edit items, addresses, and attachments at each workflow stage for tighter governance.
Personalized workflow steps
Add personalized workflow steps to alert user groups or specific people, and request their sign-off when needed.
Multi-region return routing
Configure regional return destinations and workflows to support owned and third-party repair operations.
Configurable workflow notifications
Trigger status-change and split-return notifications to the right internal and customer audiences.
Modules and roadmap
Returns is live today. Here is what else we are building, with an honest status for each module.
| Module | Status | What it does |
|---|---|---|
| Returns | Live | Returns, approvals, inspections and repairs with a customer portal. Repairs are included in every plan. |
| Sales | Alpha, coming soon | Capture customer orders and turn purchase orders into sales orders alongside your aftersales records. |
| Warehousing (month-end) | Alpha, coming soon | Month-end stock and warehouse reconciliation, starting with Unleashed as the first example connector. |
| Supplier recovery | In development | Push claims from your team to your product suppliers and track what you recover. |
| Quality management (QMS) | Exploring | Audit planning, document control and wider quality management. We are exploring this with customers. |
Only Returns has plans and prices today. See pricing
How it works
Create & submit
Your team or customers log returns through the customer portal. Add items, serial numbers, attachments, and submit for processing.
Inspect & approve
Your operations team inspects items, records fault codes and repair costs, then routes for customer approval.
Resolve & close
Complete repairs, manage shipments, and close returns with a full audit trail and warranty tracking.
Platform built for growth
Start small and scale as your operations grow.
Cloud-hosted & secure
Fully managed infrastructure with enterprise-grade security and data isolation per tenant.
Scalable by design
From a handful of returns to thousands per month, the platform grows with your volume.
Ready for integrations
Built with APIs in mind. ERP and stock sync (for example Unleashed) is coming soon.
Ready to get started?
Join the beta and see how TrackQUAL can transform your returns operations.