Create & submit
Your team or customers log returns through portals. Add items, serial numbers, attachments, and submit for processing.
Returns & Repairs Platform
How TrackQUAL works
From the first return line to partner workspaces and the controls underneath — scroll through the shape of the journey.
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Direct customers
A clear path from intake to closure
Three beats your operations and customers recognize: capture everything, decide with evidence, then finish with a clean audit trail.
01Create & submit
02Inspect & approve
03Resolve and close
01
02
Inspect & approve
Inspect items, capture fault codes and costs, then route approvals to the right people with full visibility.
03
Resolve and close
Approve costs, complete repairs, ship items back, and close returns with a full audit trail.
Customer Support Partners
Bring partners into the loop — on your terms
Your direct customers work with you — but what if they use customer support partners to manage their operations?
Customer Support Partners act as intermediaries managing one or many customers' returns. Customers keep final cost approval for out-of-warranty repairs or replacements — or you can give them authority up to a limit.
Third-party inspectors
Specialists where workflows need a signature
Add inspector steps and notifications so external experts can record outcomes or approve hand-offs before work continues — without slowing the core path.
Branded partner workspaces
A branded workspace for partners
Give partners and customer teams their own branded workspace — logo, colors, and hostname — so the experience stays consistent from login to resolution.
trackqual.comACreturns.acmepartner.example
Built to trust
Isolation, security, and careful hosting
Tenant isolation
Each tenant keeps its own data boundary: users, configuration, branding, and workflows stay scoped so cross-tenant noise does not leak into day-to-day work.
Security in the application
Modern sign-in, fine-grained permissions, status-driven controls, and rich audit trails on returns and line items help teams prove who did what, and when.
Azure and UK / EU expectations
TrackQUAL runs on Microsoft Azure with architecture and supplier arrangements designed to support UK and EU customers and GDPR-aligned handling of personal data, as described in our Privacy Policy.
Ready to see it with your workflows?
Start a trial or join the waitlist — we'll help you map returns, partners, and inspectors to the way you already operate.